Return Policy

1. Overview

At ASLAR LOGISTICS LLC, we are committed to providing exceptional logistics services. This Return Policy outlines the terms and conditions for returns, refunds, and claims related to our logistics services and any goods handled through our facilities.

2. Service Cancellations

2.1 Cancellation by Customer

Customers may cancel scheduled logistics services under the following conditions:

• Cancellations made more than 48 hours before scheduled pickup: Full refund of service fees
• Cancellations made 24-48 hours before scheduled pickup: 50% refund of service fees
• Cancellations made less than 24 hours before scheduled pickup: No refund available
• For international shipments, cancellation policies may vary based on carrier requirements

2.2 Cancellation by ASLAR LOGISTICS

We reserve the right to cancel services in cases of force majeure, extreme weather conditions, or circumstances beyond our control. In such cases, customers will receive a full refund or the option to reschedule services at no additional cost.

3. Damaged or Lost Shipments

3.1 Reporting Damage or Loss

Claims for damaged or lost shipments must be reported within:

• Visible damage: Within 24 hours of delivery
• Concealed damage: Within 5 business days of delivery
• Lost shipments: Within 30 days of expected delivery date

3.2 Claims Process

To file a claim, customers must:

• Contact our customer service team at +1 (206) 258-9826 or Lauraadohnson@aslaralogistsfassa.com
• Provide tracking number and proof of shipment value
• Submit photographs of damaged items and packaging
• Complete a claim form provided by our team

3.3 Liability and Compensation

ASLAR LOGISTICS LLC's liability for lost or damaged goods is limited to:

• The declared value of the shipment (up to $100 per package unless additional insurance is purchased)
• Actual documented value with proof of purchase
• Refund of shipping charges for the affected shipment

We strongly recommend purchasing additional cargo insurance for high-value shipments.

4. Refused or Undeliverable Shipments

If a shipment is refused by the recipient or deemed undeliverable:

• The shipment will be returned to the sender at the sender's expense
• Return shipping fees will be charged based on current rates
• Storage fees may apply if the shipment is not claimed within 15 days
• No refund of original shipping charges will be provided

5. Warehousing Services

5.1 Storage Fees

Warehousing services are billed monthly. Cancellation of warehousing services requires 30 days written notice. Partial month fees are non-refundable.

5.2 Retrieval of Stored Goods

Customers must retrieve stored goods within 90 days of service cancellation. After 90 days, goods may be disposed of or sold to recover storage fees, in accordance with Washington State law.

6. Refund Processing

Approved refunds will be processed within:

• Service cancellations: 5-7 business days
• Damage or loss claims: 15-30 business days after claim approval
• Refunds will be issued to the original payment method

7. Exclusions

This return policy does not cover:

• Damage caused by improper packaging by the sender
• Prohibited or restricted items as defined by carrier regulations
• Acts of God, natural disasters, or circumstances beyond our control
• Delays caused by customs or regulatory authorities
• Perishable goods that deteriorate during standard transit times

8. Contact Information

For questions about our return policy or to initiate a return or claim, please contact us:

9. Policy Updates

ASLAR LOGISTICS LLC reserves the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the updated policy.