Privacy & Confidentiality Policy

1. Introduction

ASLAR LOGISTICS LLC ("we," "our," or "us") is committed to protecting the privacy and confidentiality of our customers, partners, and website visitors. This Privacy & Confidentiality Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics services or visit our website.

By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, phone number, and mailing address
• Business name, tax identification number, and business address
• Payment information and billing details
• Shipment details including sender and recipient information
• Account credentials for our online services

2.2 Shipment Information

When you use our logistics services, we collect information about your shipments:

• Package dimensions, weight, and contents description
• Pickup and delivery addresses
• Tracking numbers and delivery status
• Customs documentation for international shipments
• Proof of delivery signatures and photographs

2.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website addresses
• Device information and mobile network data

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process, track, and deliver your shipments
• Customer Support: To respond to inquiries, resolve issues, and provide assistance
• Billing and Payments: To process transactions and send invoices
• Communication: To send service updates, confirmations, and important notices
• Improvement: To analyze usage patterns and improve our services
• Compliance: To comply with legal obligations and regulatory requirements
• Security: To detect, prevent, and address fraud or security issues
• Marketing: To send promotional materials (with your consent)

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third parties who assist us in operating our business:

• Shipping carriers and delivery partners
• Payment processors and financial institutions
• Technology service providers (hosting, analytics, customer support)
• Customs brokers and freight forwarders

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government or regulatory authority requests
• Investigations of potential violations of our terms of service
• Protection of our rights, property, or safety, or that of others

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of sensitive data during transmission and storage
• Secure servers with firewall protection
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal information
• Employee training on data protection and confidentiality

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements
• Maintain business records (typically 7 years for financial records)

When information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of processing of your information

To exercise these rights, please contact us using the information provided in Section 11.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Changes to This Policy

We reserve the right to update this Privacy & Confidentiality Policy at any time. Changes will be effective immediately upon posting to our website. We will notify you of significant changes via email or through a prominent notice on our website.

Your continued use of our services after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

13. Governing Law

This Privacy Policy is governed by the laws of the State of Washington, United States, without regard to its conflict of law provisions. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Pierce County, Washington.